Can we put things right for you?

Like any organisation, we may not always get things right.

Providing the best possible service is vital to us, so if we make a mistake, we’re always grateful for the chance to put things right.

If you have not been happy with our service, or if you have a problem with your account, please let us know.

You can call us on 0303 0402 660 and speak to one of our friendly team, who'll do all they can to resolve your issue. If they're not able to solve things for you, we’ll escalate the matter to a senior manager.

Should you remain unhappy with what we have done, you can make a formal complaint by completing our online form. You can also make a complaint over the phone by calling 0303 0402 660 or by writing to us at 6 Duncan Close, Moulton, Northampton, NN3 6WL.

As a member owned organisation, we put your needs first, and do whatever we can to make your experience with us a positive one.